Return Policy

At Mr. Cellphone, we strive to ensure our customers are satisfied with every purchase. If you are not completely happy with your order, we’re here to help with a simple and hassle-free return process.

Eligibility for Returns
Products can be returned within a specific period from the purchase date. Items must be unused, in their original packaging, and include all accessories, manuals, and receipts.

Non-Returnable Items
Certain items, such as earphones, screen protectors, and software, cannot be returned due to hygiene and security reasons. Additionally, any product that has been damaged, altered, or is missing parts may not qualify for a return.

Refund or Exchange
Depending on the product condition and availability, we offer either a replacement or a refund. Refunds will be processed through the original payment method and may take a few business days to reflect.

Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately. We will arrange for an exchange or refund after verifying the issue.

Return Process
To initiate a return, visit our store or contact our customer support team. Provide your order details, and we will guide you through the process. Customers may be responsible for return shipping costs unless the return is due to a defect or error on our part.

Policy Updates
We reserve the right to update or modify this return policy at any time. Changes will be posted on our website for transparency.

For any return-related questions, feel free to reach out to our support team. Your satisfaction is our priority!